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Leigh Simons

Leigh Simons

Head of Customer Service

Posts by Leigh Simons:

What Is a Customer Assessment and How Much Does it Cost?

What Is a Customer Assessment and How Much Does it Cost?

15 Mar, 2025

Don’t you just hate it when you feel you aren’t being listened to? When you don’t feel seen, heard, understood,...
How To Use Customer Surveys To Grow Your Business in 2025

How To Use Customer Surveys To Grow Your Business in 2025

11 Mar, 2025

“We really value your feedback.” “We’d love to hear your thoughts.” “Tell us about your experience with us.” Be honest,...
Customer Satisfaction Survey Questions Templates

Customer Satisfaction Survey Questions To Ask (With Templates)

10 Mar, 2025

Customer satisfaction surveys are essential for business growth. By asking the right questions, you can build a stronger relationship with...
Customer Assessments: Attract, Engage, and Convert Ideal Customers

Customer Assessments: Attract, Engage, and Convert Ideal Customers

7 Mar, 2025

Attracting an audience is hard! Attracting the right audience is even harder. But it’s pretty much essential if you want...
How To Set Up and Use NPS Surveys with ScoreApp

How To Set Up and Use NPS Surveys with ScoreApp

3 Mar, 2025

Net Promoter Score surveys are a key tool to gauge how loyal customers are to your business and how satisfied...
30 Personality Quiz Question Ideas to Understand Your Audience

30 Personality Quiz Question Ideas to Understand Your Audience

26 Feb, 2025

Personality quizzes aren’t just for engagement! They’re valuable tools to learn more about your target audience. You can also use...
10 Must-Ask Customer Survey Questions for Better Insights

10 Must-Ask Customer Survey Questions for Better Insights

20 Feb, 2025

You’ve heard the saying “Ask stupid questions, get stupid answers”, right? Well, the flipside of this is that when you...
Best B2C Lead Generation Methods (with Example Methods)

Best B2C Lead Generation Methods (with Example Methods)

18 Feb, 2025

With the right methods in place, effective lead generation is essential for all B2C businesses. It helps you connect with...

9 ways to boost customer retention in B2C sales

17 Feb, 2025

It’s harsh, but it’s true: without sales, you have no business. Securing new customers is key to success, and it’s...