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Leigh Simons

Leigh Simons

Head of Customer Service

Posts by Leigh Simons:

Common Mistakes With Employee Skills Assessments (And How To Fix Them)

Common Mistakes With Employee Skills Assessments (And How To Fix Them)

10 Apr, 2025

Employee skills assessments can provide valuable insights for personalizing continuous development plans. But when done wrong, these assessments can discourage...
Top Benefits of Using Customer Assessments to Grow Your Business

Top Benefits of Using Customer Assessments to Grow Your Business

28 Mar, 2025

If you own a business, your potential customers are judging you. It doesn’t matter if you run a company with...
7 Common Mistakes To Avoid When Creating a Customer Assessment

7 Common Mistakes To Avoid When Creating a Customer Assessment

25 Mar, 2025

Sometimes it’s not necessarily knowing what to do, it’s knowing what not to do that changes the game and leads...
Best Customer Experience Survey Questions To Boost Sales

Best Customer Experience Survey Questions To Boost Sales

21 Mar, 2025

How a customer feels about their interaction with your business directly affects how successful your business is. A positive customer...
5 Free Customer Service Survey Templates

5 Free Customer Service Survey Templates

19 Mar, 2025

If you’re a business owner, customer service surveys are an invaluable way to collect structured feedback for solving your customers’...
A Complete Guide to Customer Needs Assessments (with Industry Examples)

A Complete Guide to Customer Needs Assessments (with Industry Examples) 

18 Mar, 2025

Want to know what separates thriving businesses from struggling ones? It’s not luck, or being a well-known brand name, or...
What Is a Customer Assessment and How Much Does it Cost?

What Is a Customer Assessment and How Much Does it Cost?

15 Mar, 2025

Don’t you just hate it when you feel you aren’t being listened to? When you don’t feel seen, heard, understood,...
How To Use Customer Surveys To Grow Your Business in 2025

How To Use Customer Surveys To Grow Your Business in 2025

11 Mar, 2025

“We really value your feedback.” “We’d love to hear your thoughts.” “Tell us about your experience with us.” Be honest,...
Customer Satisfaction Survey Questions Templates

Customer Satisfaction Survey Questions To Ask (With Templates)

10 Mar, 2025

Customer satisfaction surveys are essential for business growth. By asking the right questions, you can build a stronger relationship with...