Head of Customer Service
10 Apr, 2025
Employee skills assessments can provide valuable insights for personalizing continuous development plans. But when done wrong, these assessments can discourage...
28 Mar, 2025
If you own a business, your potential customers are judging you. It doesn’t matter if you run a company with...
25 Mar, 2025
Sometimes it’s not necessarily knowing what to do, it’s knowing what not to do that changes the game and leads...
21 Mar, 2025
How a customer feels about their interaction with your business directly affects how successful your business is. A positive customer...
19 Mar, 2025
If you’re a business owner, customer service surveys are an invaluable way to collect structured feedback for solving your customers’...
18 Mar, 2025
Want to know what separates thriving businesses from struggling ones? It’s not luck, or being a well-known brand name, or...
15 Mar, 2025
Don’t you just hate it when you feel you aren’t being listened to? When you don’t feel seen, heard, understood,...
11 Mar, 2025
“We really value your feedback.” “We’d love to hear your thoughts.” “Tell us about your experience with us.” Be honest,...
10 Mar, 2025
Customer satisfaction surveys are essential for business growth. By asking the right questions, you can build a stronger relationship with...
